XKs Unlimited FAQ


FAQ's

Q: Do you ship overseas?

Yes! We ship all over the world every day.

Q: I'm an existing XKs customer. Do I need to create an account on the website?

Yes. The two customer databases are separate, so even if you have an existing "phone in" account with us, you'll still need to create an account on the website. Once you do, all your shipping and billing information will be securely stored and you will not have to re-enter it for each new order.

Q: How do you charge for back orders?

If you paid with a credit card, you will not be charged for a part until it ships. If you paid with PayPal, any back ordered parts will result in a credit balance. We will apply that credit when the parts are shipped.

Q: How are back orders handled?

Any out-of-stock items will be back ordered and shipped to you as soon as possible. Please note that if you paid with a credit card, you will be charged only when the item ships. If you wish to cancel a back order, please send us an email with your name and order number and we will be happy to cancel the item(s) for you.

Q: Are freight charges on the check out screen accurate?

The freight charges shown are estimates based on actual carrier rates and the incremental weight XKs Unlimited has assigned a given part. The final freight charges will be tallied when the package is finalized by our Shipping Department.

Q: How do I find the parts listing?

All the parts we carry are accessed through one catalog or another. The catalogs are accessed from three different links on the home page. There is a pull-down menu in the upper right (green buttons). There is a large caption in the lower half of the home page that says “Online Catalogs” with a photo of some loose pages, click anywhere there and go to the catalog directory. The third access is in the second column of footer menus. Click here for Site Usage Tips.

Q: How do I search for a part?

Once in the catalog for the car you’re working with there is a search function for that specific catalog. In the lower LH corner of the tan colored navigation tower there is a small box to enter text or numbers. The box doesn’t recognize punctuation, so for our numbers just enter the core number to the right of the dash (-). If you enter "water pump" you get all occurrences of "water", "pump" and "water pump". The primary screen will fill with little windows of all the returned findings. Click on the one that answers your needs and the book will open directly to that page. Maybe reading through the Site Usage Tips will give you the info you need.


Terms & Conditions

Q: Phone Orders

You may order by phone Monday-Friday 7:00 a.m. to 5:00 p.m. Pacific Time. No collect calls, please. Minimum order is $25.00.

Q: Walk-In Orders

It's a good idea to place your order in advance so we can have it ready when you arrive. Walk-in hours are M-F 8:00-5:00.

Q: Internet Orders

The internet is available 24-7-365 of course. Any orders received via internet will be processed the following business day. Charge cards will be processed at time of shipping, and an automatic response will be sent through our processing center. Tracking information will be made available.

Q: Payment

All payments must be made in U.S. funds. The best method of payment is VISA, MasterCard, American Express or Discover. We also accept U.S. cashier’s checks or money orders in advance of shipping. We can ship UPS C.O.D. to the Continental U.S. business-to-business only on a pre-approved basis. We will not accept personal checks for any C.O.D. Other conditions may apply to C.O.D.s. Any check sent in advance of shipping will be held until it clears our bank. Common carrier truck shipments cannot be C.O.D. under any circumstances. For international orders, payment is best made by major credit card or a cashier’s check from a U.S. bank in U.S. funds. Or, you can wire us funds; we will be glad to fax instructions at your request. A processing fee will be added to cover fees imposed on us. We cannot accept Canadian postal money orders.

Q: Returned Checks

All returned checks are subject to a $20 charge, plus interest at the prevailing legal rate. The charge may be assessed each time the check is returned plus any and all collection charges, expenses or legal fees. The account will then be on a “Cash Only” basis and credit information may be reported.

Q: Shipping

Orders are usually shipped within 24 hours via UPS, FedEx, or USPS. Parts too large or heavy for these will be shipped by common carrier truck, freight prepaid. Shipments outside the Continental U.S. will be shipped via an agreed-upon carrier. Customer pays all shipping, insurance and customs fees. Check any regulations governing import duties and restrictions on weight, size and/or merchandise ordered on international shipments in advance.

Q: Claims

Check all shipments before you sign for them. All products are shipped in good condition. If your shipment arrives damaged, you must note that fact on your receipt/bill of lading and have the driver acknowledge with their signature. According to I.C.C. regulations you, the consignee, must notify the carrier immediately upon receipt. Then call us so we can initiate a claim. Claims for shortage or error in shipment must be made within 10 days after receipt of merchandise, no exceptions.

Q: Returns

We consider all sales final. All returned parts must be in saleable condition, in the original packaging, and not used, damaged or modified in any way. All returns are subject to a 20 percent re-stocking fee. All returns must be prepaid — we will not accept returns sent freight collect. Freight costs are not refunded unless we made the error. No returns on electrical parts, bearings, books, CDs, and tools. No credit will be given if the return is damaged due to poor packaging for its return trip. Please insure the package and include a copy of your invoice and our return form. You can download a Return Form HERE. We reserve the right to verify that a part is truly defective prior to issuing a credit. Except for cores, no returns will be accepted after 30 days. This is strictly enforced. Minimum return amount is $5.00. XKs Unlimited Returns Department will return any unacceptable or unusable parts.

Q: Refunds

If you receive an item that was miss-labeled or defective, we will make every effort to correct the error through an exchange or full refund. Just return the item using the form enclosed with your order. (For returns over $200, please call Customer Service first.) For all other returns (items not needed, ordered incorrectly, etc.) you will receive a full-price store credit for the invoiced amount, less freight costs. This credit can be applied to any part or service XKs Unlimited provides. Should you request a cash refund, a 20 percent restock fee will be withheld from the refund. Freight costs are not refunded unless we made an error.

Q: Cores

Rebuilt items carry a “core charge,” a deposit that is refunded once we receive your rebuildable core. We will ensure your core is indeed rebuildable before issuing a credit. In some cases, no credit will be forthcoming if your core cannot be rebuilt. Cores must be assembled and match the rebuilt item purchased. Pack cores well; we cannot issue a refund for items damaged in transit. Core refunds will be made in the like manner as the core amount was charged, in full. Additional terms and conditions apply. Please see the policy sheet included with the rebuilt item(s).

Q: Special Orders

Some items are special order only. They require a 50 percent non-refundable deposit. No returns on special order items unless the items are proved to be defective or sent incorrectly.

Q: Back Orders

Back ordered items will be indicated on your invoice in the “B/O” column. You will not be charged for those items until they are shipped to you. While we make every effort to keep all parts in stock, we will, from time to time, be out of some items. When a back-ordered item comes in, we will call to confirm you still want it. If you do not wish us to backorder items you must state that at time of ordering.

Q: Warranty

All parts are subject to the manufacturer’s warranty, which may cover workmanship and materials, but does not, under any circumstances, cover labor costs. Warranty does not cover failure of a product due to misuse, improper installation or failure of related parts, and is not the liability of XKs Unlimited. Warranty will not exceed the original purchase price of the part. The warranty period becomes effective from the date of shipment from XKs Unlimited, regardless of date of installation. Using a part in a racing application will void any warranty.

Q: Pricing

Due to fluctuation of the Dollar vs. foreign currencies, prices are subject to change without notice. When the dollar drops we must raise prices, but when the dollar gains or we find a good buy, we pass the savings on to you.

Q: Parts Availability

We’ve endeavored to ensure that items listed are available. Some are listed for reference only. In some cases, we’ve listed parts we believe will become available soon. Suppliers do stop production and/or go out of business, which can lead to shortages while we find a new source, which usually doesn’t happen overnight. Finally, new items also become available constantly—if you do not see what you need, please call.

Q: Cataloging Errors

We make every effort to ensure that information in our publications is correct. We will not be held responsible or liable for any inaccuracy or error that exists in specifications or pricing. We reserve the right to correct any errors or make necessary adjustments at any time.


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