FAQ's

FAQ's

  1. Do you ship overseas?
  2. I'm an existing XKs customer. Do I need to create an account on the website?
  3. How do you charge for back orders?
  4. How are back orders handled?
  5. Are freight charges on the check out screen accurate?
  6. How do I find the parts listing?
  7. How do I search for a part?

Q: Do you ship overseas?

Yes! We ship all over the world every day.

Q: I'm an existing XKs customer. Do I need to create an account on the website?

Yes. The two customer databases are separate, so even if you have an existing "phone in" account with us, you'll still need to create an account on the website. Once you do, all your shipping and billing information will be securely stored and you will not have to re-enter it for each new order.

Q: How do you charge for back orders?

If you paid with a credit card, you will not be charged for a part until it ships. If you paid with PayPal, any back ordered parts will result in a credit balance. We will apply that credit when the parts are shipped.

Q: How are back orders handled?

Any out-of-stock items will be back ordered and shipped to you as soon as possible. Please note that if you paid with a credit card, you will be charged only when the item ships. If you wish to cancel a back order, please send us an email with your name and order number and we will be happy to cancel the item(s) for you.

Q: Are freight charges on the check out screen accurate?

The freight charges shown are estimates based on actual carrier rates and the incremental weight XKs Unlimited has assigned a given part. The final freight charges will be tallied when the package is finalized by our Shipping Department.

Q: How do I find the parts listing?

All the parts we carry are accessed through one catalog or another. The catalogs are accessed from three different links on the home page. There is a pull-down menu in the upper right (green buttons). There is a large caption in the lower half of the home page that says “Online Catalogs” with a photo of some loose pages, click anywhere there and go to the catalog directory. The third access is in the second column of footer menus. Click here for Site Usage Tips.

Q: How do I search for a part?

Once in the catalog for the car you’re working with there is a search function for that specific catalog. In the lower LH corner of the tan colored navigation tower there is a small box to enter text or numbers. The box doesn’t recognize punctuation, so for our numbers just enter the core number to the right of the dash (-). If you enter "water pump" you get all occurrences of "water", "pump" and "water pump". The primary screen will fill with little windows of all the returned findings. Click on the one that answers your needs and the book will open directly to that page. Maybe reading through the Site Usage Tips will give you the info you need.


Advertisement

Site Shortcuts