Ordering and Shipping


    ORDERING & SHIPPING INFORMATION

  • Orders placed by 3 p.m. PST normally ship the same day when shipped by UPS Ground Preferred or UPS Air. Larger or foreign orders are usually shipped the next business day.

  • OVERSIZE PARTS FEE

  • Some items are oversized and require additional handling charges. A Handling Fee (per item) will be applied to your order. Handling Fees are displayed on all applicable items.
  • The Handling Fee will be reimbursed on orders that ship by truck freight.

  • TRUCK SHIPMENT FEE

  • Some parts must be shipped by truck freight. Orders under $1,400 will be charged a flat $159 shipping fee.
  • Truck Freight orders over $1,400 will be shipped free.

  • GUARANTEED AIR DELIVERY SERVICE (48 CONTIGUOUS STATES)

  • XKs Unlimited guarantees that air delivery service orders will arrive on time or shipping and handling charges will be refunded (barring weather problems or "Acts of God").
  • UPS 2nd Day Air - Guaranteed to be delivered by end of day the second business day.
  • UPS Next Day Air - Guaranteed to be delivered by 10:30 a.m., noon or end of day the next business day, depending on destination.
  • Saturday Delivery - Available on UPS Next Day Air and UPS 2nd Day Air orders for an additional $16.00 (Saturday delivery is not available in all areas).
  • On orders shipped by Air that are over 40 lbs (by weight or dimension), we reserve the right to charge actual shipping charges and will notify you in advance.

  • P.O. BOX, A.P.O. OR F.P.O.

  • A.P.O., F.P.O. and P.O. Box orders are not guaranteed and will be shipped via USPS.

  • Shipping Map

    USA SHIPPING, INSURANCE & HANDLING CHART

    Order Total Ground Saver (1) Ground Preferred (2) 2nd Business Day Air Next Business Day Air
    $10.00-$20.00 $5.99 $12.49 $23.99 $42.99
    $20.01-$50.00 $7.99 $15.99 $32.99 $52.99
    $50.01-$75.00 $9.99 $18.49 $39.99 $61.99
    $75.01-$100.00 $13.99 $20.99 $46.99 $74.99
    $100.01-$150.00 $18.49 $24.99 $55.99 $86.99
    $150.01-$200.00 $22.99 $27.99 $62.99 $97.99
    $200.01-$300.00 $24.99 $30.99 $73.99 $108.99
    $300.01-$500.00 $24.99 $33.99 $84.99 $119.99
    $500.01-$700.00 $24.99 $35.99 $93.99 $129.99
    $700.01 and UP FREE UPS (3) FREE UPS (3) $73.99 $108.99
    $1400.01 and UP FREE TRK (4) FREE TRK (4) $84.99 $119.99
    1 Ground Saver (default shipping method) - Ships by most economical method. May add 1-2 days.
    2 Ground Preferred - Ships by UPS and is normally shipped same day if ordered by 3 p.m. local time.
    3 Free UPS Ground Shipping for U.S. and U.S. Territories only. Truck Shipments under $1,400 will be charged a flat $159 shipping fee.
    4 Free Truck Freight Shipping in the contiguous 48 states only.

    FOREIGN ORDERS (INCLUDING CANADA)

  • Foreign orders are charged actual shipping charges. Duties and taxes are your responsibility. First-time foreign orders may need to be paid by wire transfer.
    • Estimated Shipping Times
      • UPS Worldwide Saver - 1 to 3 Business Days
      • UPS Worldwide Expedited - 2 to 5 Business Days
      • FedEx International Priority - 1 to 3 Business Days
      • FedEx International Economy - 4 to 6 Business Days
      • USPS Express International Mail - 3 to 5 Business Days
      • USPS Priority International Mail - 6 to 10 Business Days
      • USPS First-Class International Mail - 10 to 30 Business Days

    PAYMENT

  • We have a $10 minimum parts order, excluding tax and shipping.
  • We accept VISA, MasterCard, Discover, American Express and PayPal (Web Orders Only). We also accept certified check and money order (payable to Moss Motors) on mailed-in orders.
  • Orders shipped to California and Virginia will be charged state sales tax.
  • Due to increasing fraud, some foreign orders may require additional documentation to process your order.

  • WHEN YOUR ORDER ARRIVES

  • Please remember to inspect your parts immediately upon receipt.
  • Should your order arrive in damaged condition, immediately inform XKs Unlimited customer service at 800-444-5247 or 805-544-7864.
  • Claims for damage during shipping must be reported within 3 days of receipt of order.
  • Keep original box and packing material.
  • If your order was shipped truck freight, note damage on the bill of lading when signing the delivery receipt.
  • If there are any questions about your order, please contact customer service within 10 days.

  • SPECIAL ORDER & DIRECT-SHIP PARTS

  • Require pre-payment by cashier's check or credit card and may not be cancelled or returned.

  • BACKORDERS

  • Occasionally, we are out of stock on some items, which we will ship to you as soon as available.
  • You may request "No Backorders" or cancel backorders at any time prior to shipping.
  • Backorders are sent by the most cost-effective method and not necessarily the same method as the original order.

  • WARRANTY - THE LONGEST IN THE BUSINESS

  • All Classic Jaguar products are warranted to be free from defects in material and workmanship for 2 years from the date of invoice.
  • XKs Unlimited will, at its discretion, repair or replace any part that fails in service within the warranty period. This warranty does not cover labor, failure of related components, normal wear of brake or clutch components or failure resulting from alteration, misuse, accidental damage, faulty installation, or faulty repair.
  • Warranty requests should be submitted to our sales department and must be supported by the original XKs Unlimited purchase invoice and documentation of the failure.

  • PRICES

  • All prices are subject to change without prior notice. XKs Unlimited reserves the right to correct any typographical errors.

  • RETURNS

  • You may return new and uninstalled products in resalable condition for a full refund excluding shipping and handling charges for up to 6 months from date of invoice.
  • Returns over 6 months, but less than 12 months, will be charged a 10% restocking fee to cover our processing costs, and in-house credit will be given on account, usable on future orders. We reserve the right to charge up to 20% when no invoice is supplied and/or there is substantial work involved to process your return back to stock.
  • Items over 12 months old are not returnable.
  • To return a part, follow the instructions on the returns form. For a copy of the returns form click HERE.
  • Please send Returns to: XKs Unlimited, ATTN Returns, 850 Fiero Ln., San Luis Obispo, CA 93401
  • Make sure to package the products carefully to avoid damage during return and include all original packaging and a copy of the invoice.
  • Refunds will not be issued for installed, damaged, incomplete, "Custom," or "Special Order" or "Direct Ship" items.
  • If a return is due to our error, we will reimburse reasonable freight charges. We will not reimburse additional charges for shipping/packaging services.
  • Electrical items that have been installed are not returnable.

  • ERRORS

  • Every effort has been made to provide accurate information. We reserve the right to correct typographical errors and will not be held liable for inaccuracy of pricing, descriptions or applications.

  • PARTS FITMENT

  • Parts listed on our site are for U.S. spec vehicles unless otherwise noted. They may, or may not, fit vehicles from other countries.

  • CONTACTS

    TELEPHONE ORDERS

    U.S. and Canada: 800-444-5247
    International: 805-544-7864
    Monday-Friday: 7:00 a.m. to 5:00 p.m. PST

    CUSTOMER SERVICE

    U.S and Canada: 800-444-5247
    Monday-Friday: 7:00 a.m. to 5:00 p.m. PST
    Se Habla Español: 1-805-540-7446
    International: 805-544-7864
    FAX: 805-544-1664

    VISIT OUR SHOWROOM

    850 Fiero Ln.
    San Luis Obispo, CA 93401
    Click for Map

    Hours of Operation:

    Mon - Fri 8:30 a.m. - 4:30 p.m. PST
    Call 800-444-5247 for parts availability prior to visit.